Refund policy

GameLab Return & Refund Policy

At GameLab (https://gamelabusa.com/), operated by LJC Ventures LLC, we stand behind every console we ship.

30-Day Money-Back Guarantee

Not what you expected? You can return your order within 30 days of delivery for a full refund. No questions, no hassle.

How to Start a Return

Email us at support@gamelabofficial.com with your order number and let us know you would like to return your order. We will reply with return instructions and a prepaid return label, so return shipping is free.

Please return the console with all included accessories and, where possible, in its original packaging.

Damaged, Faulty or Wrong Items

If your console arrives damaged, stops working because of a manufacturing defect, or you received the wrong item, contact us at support@gamelabofficial.com with your order number and photos. We will replace it or refund you. Manufacturing defects are covered for 12 months under our 1-year warranty.

Order Hasn't Arrived

If your order hasn't arrived within the estimated delivery window, check your tracking link first. If tracking shows no movement for an extended period or your package appears lost, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll reship or refund.

Cancellations

Orders can be cancelled for a full refund if they haven't shipped yet. Once an order has been dispatched, please use the 30-day return process above.

Refund Processing

Approved refunds are processed within 7 business days of us receiving your return and are sent to your original payment method. Your bank may take an additional 3–10 business days to post the funds.

Contact

Email: support@gamelabofficial.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
LJC Ventures LLC (trading as GameLab), 30 North Gould Street, Ste R, Sheridan, WY 82801, United States